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SB 820 - The act requires that 911 operators receive training in state law regarding self-defense and defense of others in order to assist callers who are in imminent danger of sustaining serious injury or death. The act gives 911 operators immunity from civil liability when providing this information except in cases of willful and wanton misconduct or gross negligence. Newly employed 911 operators must complete the training within the first 12 months of employment. This act is similar to HB 1683 (2012). ERIKA JAQUES
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